Privacy Policy

1. Who This Policy Covers

Lumavo serves two types of users: Photographers — real estate photographers who subscribe to Lumavo and use it to run their business — and Clients — real estate agents and property owners who interact with Lumavo through a photographer's booking page or delivery portal. This policy applies to both.

2. Information We Collect

From Photographers (subscribers):

• Account information: name, email address, password, business name, and handle
• Billing information: credit card details processed and stored by Stripe — we never store card numbers
• Profile information: bio, service area, avatar, pricing, and booking page settings
• Business data: bookings, orders, client contacts, invoices, and calendar events you create
• Photos and media files you upload for AI processing and delivery

From Clients (via booking forms and portals):

• Contact details: name, email address, and phone number (if provided)
• Property information: address, square footage, and property type
• Booking preferences: dates, times, and service selections
• Payment information for deposits, processed directly by Stripe
• SMS opt-in consent, if the client voluntarily checks the opt-in box during booking

Automatically collected:

• Usage data: pages visited, features used, and session activity
• Device and browser information
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

• To provide, operate, and improve the Lumavo platform and its features
• To process payments and subscriptions through Stripe
• To send transactional emails — booking confirmations, invoice notifications, and photo delivery alerts
• To send SMS notifications to Clients who have explicitly opted in (see Section 7)
• To process and enhance photos using our AI pipeline (HDR merging, virtual staging, twilight conversion, sky replacement, and related features)
• To provide photographers with analytics on their bookings and client activity
• To detect fraud, enforce our Terms of Service, and comply with legal obligations
• To communicate with photographers about their account, new features, or platform updates

4. AI Photo Processing

Lumavo's core service involves automated AI processing of real estate photos. When photographers upload images, our systems apply enhancements including HDR bracket merging, exposure correction, virtual room staging, twilight conversion, sky replacement, window brightening, and lens correction.

Photos are processed on secure infrastructure and stored to enable delivery to clients through the photographer's branded portal. We do not sell, license, or share your photos with third parties for any purpose other than delivering the service you have requested.

Lumavo does not use client photos to train AI models without explicit written consent. Our AI processing does not involve facial recognition or biometric data collection.

5. Payment Processing

All payment processing is handled by Stripe, a PCI-DSS compliant payment processor. Lumavo does not store credit card numbers, bank account details, or other sensitive financial information on our servers. When you enter payment information on Lumavo, it is transmitted directly to Stripe under their privacy policy and terms. Stripe's privacy policy is available at stripe.com/privacy.

6. Third-Party Service Providers

We share information with the following trusted service providers solely to operate the platform:

• Stripe — payment processing and subscription billing
• Twilio — SMS notification delivery for opted-in clients
• Supabase — secure database hosting on AWS infrastructure
• Cloudflare — DNS, CDN, and network security
• Resend — transactional email delivery
• Vercel — platform hosting and infrastructure

We do not sell your personal information to any third party. We do not use your data for advertising purposes and do not share it with advertisers.

7. SMS Communications

Lumavo sends SMS notifications to Clients through Twilio only when the Client has explicitly opted in by checking the SMS consent checkbox on the booking form. By opting in, clients consent to receive transactional messages including booking confirmations and photo delivery notifications.

Message frequency varies based on booking activity — typically 1–2 messages per booking. Standard message and data rates may apply.

Clients can opt out at any time by replying STOP to any SMS message. Opting out will immediately remove the client's phone number from all future notifications. For help, reply HELP or contact hello@lumavo.ai.

8. Data Retention

Photographer account data is retained for the duration of the subscription and for a reasonable period thereafter to allow account recovery or to comply with legal obligations. Upon account deletion, personal data is removed within 30 days, except where retention is required by law.

Client data (booking records, contact details, and delivered media) is retained as long as the associated photographer account is active. Photographers may delete client records from their dashboard at any time. Clients may request deletion of their data by contacting hello@lumavo.ai.

9. Cookies

Lumavo uses essential cookies to maintain sessions and authentication. We use analytics cookies to understand how the platform is used and to improve it. You may disable cookies in your browser settings, but doing so may affect your ability to use certain features of the platform.

10. Data Security

We implement industry-standard security measures including encryption in transit (TLS/HTTPS), encryption at rest, and access controls. Our database is hosted on Supabase's AWS infrastructure with row-level security policies. While we take data security seriously, no system is completely immune to unauthorized access, and we cannot guarantee absolute security.

11. Children's Privacy

Lumavo is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@lumavo.ai.

12. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Opt out of SMS notifications at any time by replying STOP
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at hello@lumavo.ai.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and notify photographers via email for material changes. Continued use of the platform after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at: